bd9i's Privacy Policy

bd9i operates a safe and reliable online gaming platform for players in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains what information bd9i collects, why it collects it, how it uses it, and in what circumstances it may be shared with third parties.

This policy applies equally to all services operating under the https://bd9i.lat domain, for users on both mobile and desktop. By accessing our website or creating an account, you agree to comply with the terms of this policy.

This policy may be revised from time to time. If any significant changes are made, we will notify you through the appropriate channels. The latest version will always be available on this page.

bd9i collects certain personal and non-personal information to operate its services properly. This information comes from two main sources: what you provide directly, and what is collected automatically through your use of the website.

2.1 Information You Provide Directly

• Full name and username
• Date of birth (for age verification — we only provide services to those aged 21 or older)
• Email address and contact details
• Residential address
• Identity document details (national ID card, passport, or driving licence — for regulatory compliance)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Information provided to customer support via live chat or email

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, version, and operating system
• Page visit history and click patterns
• Information obtained from cookies and similar tracking technologies
• Session duration and gaming activity data
• Referral source (the channel through which you arrived at our site)

2.3 Information Received from Third Parties

For identity and age verification purposes, we may sometimes receive information from trusted third-party verification service providers. This process is fully secure and limited strictly to necessary purposes.

bd9i uses collected information only for specific and legitimate purposes. We never use your information unnecessarily or without authorisation. The main purposes of data use are set out in detail below:

1. Account management & verification: Your information is required for registration, login, and identity verification. Age verification (confirming 21+) is part of our responsible gaming policy.
2. Financial transaction processing: Financial information is required to complete deposits and withdrawals and to prevent fraud.
3. Customer support: Your information helps us provide 24/7 assistance via live chat and email ([email protected]).
4. Service quality improvement: Aggregated data is used to analyse user experience and further improve the platform.
5. Security & fraud prevention: To detect and prevent unauthorised access, account hacking, and suspicious activity.
6. Responsible gaming: Gaming activity data is analysed to identify excessive gaming and provide support where needed.
7. Legal compliance: Necessary information is retained to comply with applicable laws and regulations.
8. Technical maintenance: To identify and resolve system errors and ensure uninterrupted service.

bd9i never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted technology and payment service providers to operate our services. These partners receive only the minimum information necessary to perform specific functions, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If disclosure of information is legally required under a court order, government directive, or applicable law, bd9i will comply with that directive.

4.3 Fraud & Crime Prevention

If evidence of serious fraud, money laundering, or other criminal activity is found, the necessary information may be provided to the relevant authorities.

bd9i uses cookies and similar technologies on its website. Cookies are small text files stored in your browser or device that help improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login status and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: For collecting site usage statistics, which helps improve our services.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some services.

To ensure the security of your information, bd9i has implemented multiple technical and organisational protection measures:

• SSL/TLS encryption: All data connections between your browser and our servers are protected by industry-standard SSL encryption.
• Data encryption: Stored sensitive data (passwords, financial details) is secured using strong encryption algorithms.
• Access controls: Only authorised staff can access the necessary information. All access is logged and regularly audited.
• Regular security audits: Regular security assessments are conducted to identify system vulnerabilities.
• Incident response plan: A detailed plan is in place to respond quickly in the event of a security breach.
• Staff training: All staff receive regular training on data protection best practices.

However, complete security of data transmission over the internet can never be guaranteed. While we take every possible protective measure, you are responsible for keeping your own password confidential.

bd9i retains your personal information only for as long as it is necessary or legally required. The specific data retention policy is as follows:

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction records: Financial transaction data is retained for the period required under applicable law.
• Marketing data: Information used for marketing purposes is deleted promptly if you withdraw consent or submit a request.

bd9i grants its users certain fundamental rights regarding their information. These rights apply within the limits of applicable law:

1. Access: You have the right to know what information we hold about you. You can obtain this information by submitting a written request.
2. Right to rectification: If your information is inaccurate or incomplete, you can request a correction.
3. Deletion request: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
4. Objection to processing: You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.
5. Data portability: In certain circumstances, you can request to receive your information in a structured, machine-readable format.
6. Withdrawal of consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, email [email protected] or contact us via live chat.

bd9i strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from minors. Age is verified at the time of account registration.

If we have reason to believe that a user is under 21, their account will be suspended and all collected information will be deleted. If you believe that a minor has registered by mistake, please contact [email protected].

bd9i primarily provides services to users in Bangladesh. Due to certain technical services, data may be processed or stored outside Bangladesh. In such cases, we ensure that the level of data protection is consistent with our own standards.

For data transfers, we ensure appropriate contractual safeguards are in place and work only with trusted service providers.

This privacy policy may change from time to time due to business changes, legal updates, or service improvements. For significant changes, we will notify you in the following ways:

• By publishing an updated date on this page
• By sending a notification to your registered email address
• Through a visible notice on the website

If you continue to use bd9i after any changes, you will be considered to have given your consent to the updated policy. We therefore recommend reviewing this page regularly.

Do not hesitate to contact us with any questions, concerns, or requests regarding the privacy policy. The bd9i customer support team is available 24 hours a day, 7 days a week to assist in Bengali and English.